Refund policy
Returns, Exchanges & Warranty:
At Indian Cobbler Switzerland, we take great pride in the craftsmanship and quality of every product we create. If, however, your purchase does not meet your expectations, we are pleased to offer a 30-day return policy.
You may return your item within 30 days of receiving your order.
Our voluntary 30-day return policy exceeds the statutory 14-day right of withdrawal applicable to consumers within the European Union.
Return Eligibility
To be eligible for a return, your item must:
- Be unused, unworn and in its original condition.
- Include all original tags, accessories and dust bag (where applicable).
- Be returned in its original packaging.
- Be accompanied by proof of purchase.
Returns showing signs of use, damage caused after delivery, or missing original packaging may not be eligible for a refund.
How to Return an Item
Returning your order is simple.
Please include your proof of purchase and send your return to:
Indian Cobbler Switzerland
Rüteli 1
5225 Bözberg AG
Switzerland
You are welcome to contact us at info@indiancobbler.com if you have any questions regarding your return; however, you are not required to contact us before sending your return.
Return Shipping
Unless the return is due to a manufacturing defect, damaged goods, or an error on our part, customers are responsible for the cost of return shipping.
For your protection, we recommend using a tracked shipping service, as we cannot accept responsibility for returns lost during transit.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at info@indiancobbler.com so that we can resolve the issue promptly.
Manufacturing defects are covered separately under our Two-Year Manufacturer's Warranty and Lifetime Care & Repair Service.
Non-Returnable Items
The following items cannot be returned unless they are faulty or required by applicable consumer law:
- Custom-made or personalised products
- Special orders
- Pre-order items
- Products marked as Final Sale
- Gift cards
If you are unsure whether your item is eligible for return, please contact us before placing your order.
Purchases Made in Retail Stores, Partner Stores or Pop-up Locations
Products purchased in our retail stores, partner stores or pop-up locations are not eligible for refunds.
If a manufacturing defect is identified, the product will be repaired or replaced in accordance with our Two-Year Manufacturer's Warranty and Lifetime Care & Repair Service.
Nothing in this policy affects your statutory rights under applicable consumer protection laws.
Exchanges
If you would like to exchange an item, simply return the original product in accordance with this policy and place a new order for your preferred item.
This allows us to process your replacement as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If you have not received your refund within 15 business days after approval, please contact us at info@indiancobbler.com.